Frequently Asked Questions

Q: Can I install springs instead of elastomers? Won't they work better?

A: No. You should never install springs in a fork that is designed for elastomers, the fork will bounce (pogo) wildly like a car with no shocks. Serious Injury to the rider could occur! Forks that use springs are designed differently, its best to install what the fork was designed for.

Q: How long will it take for my order to arrive and which shipping service do you use?

A: We ship via USPS Priority Mail and First Class Mail for all shipments. Delivery times range from 2 to 7 days in most cases once your order ships. Delivery times may vary due to circumstances outside of our control.Tracking is availble on shipping inside the USA only.

Q: Do you ship Internationally, how much does it cost, and how long does it take to arrive?

A: Yes, shipping cost depends on weight and is calculated upon checkout. As far shipping time goes, we have seen International packages take from 20  to 30 work days for delivery and mostly depends on weather and customs delays. We recommend that Expedited Shipping option is selected as we have seen delivery times range from 10 to 15 calendar days.Tracking information is not available outside the USA. Please be aware that your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility.

Q: Can I ship my order to a different address that is not my billing address?

A: Yes. For the order to be processed through our online payment gateway, the billing and shipping address must match. But we can ship to a different address per customer request by adding the requested shipping address to the comments section of the order during checkout.

Q: How do I determine which elastomer ride firmness I need for my weight?

A: This depends on the rider weight and terrain. We recommend Firm for rough terrain or riders who weigh more than 185+ lbs (84 kg), Medium for riders weighing less than 185 lbs (84 kg) or mild off road terrain and street riding. You can also taylor your ride to your liking by mixing a medium with firm to get a more progressive ride.

Q: How do I know which forks I have?

A: Send us a few photos of your forks being careful to show the decals, front view, back view,  close up's  and 5 ft distance shots that show the complete forks.

Q: I cant find my forks listed, am I out of luck, or can you make something for my bike?

A: Most times, we can make a custom set of elastomers for your specific model, please use our Technical Support Inquiry request on our contact us page.